Vertical Development earned Mighty Distributing’s “Excellence in Service and Support Award” for helping them provide better parts information to their franchisees and customers. This award represents efforts made through a partnership spanning over 15 years as Vertical Development has helped Mighty deliver unparalleled support for their franchisees and customers. ShowMeTheParts provides Mighty with multiple solutions to deliver detailed parts information to their customers.
When Mighty Distributing System of America needed help, they turned to Vertical Development to manage their catalog system. As Mighty has developed their business, Vertical Development has been with them each step of the way, helping them transition to the digital age and build their support network. To recognize this exemplary service, Mighty gave Vertical Development their 2016-2017 Excellence in Service Award.
“Jay Wright and his team at Vertical Development have helped to make Mighty’s Product Information what it is today and none of this would be possible without Jay’s dedicated service and support. We look forward to continuing our partnership for many years to come.” – Adams Phillips, Director of Product Information
While other parts outlets serve a mix of professional and consumer customers, Mighty specializes in providing parts to professionals, directly serving over 12,000 repair facilities across America. They provide items for regular vehicle maintenance from air filters to oil as well as specialty equipment including transmission fluid exchangers and fuel rail cleaners. Sales and service is handled through a franchising system which Mighty supports through their web-based Tech Central service which includes their parts catalog, technical library and training courses.
Mighty Distributing first partnered with Vertical Development in 2001 to create a catalog management system which evolved into their award-winning Mighty MIC Plus CD and Mighty Interactive Catalog. These catalogs are integrated into Mighty’s Enterprise Resource Planning (ERP) system, helping them manage their entire distribution system from purchasing to sales, while being a key part of Tech Central. Based on Vertical Development’s ShowMeTheParts database, Mighty’s interactive catalog provides franchisees and customers with detailed information on parts including specifications, applications and photos. Using these tools continues to get easier with new features like the ability to find compatible parts by typing in or scanning a vehicle’s VIN, eliminating the guesswork needed to determine equipment options.
We are honored to receive this award. The proliferation of Internet and mobile access has opened up better ways to deliver information, letting us help Mighty provide the high level of service and support their reputation is built on.
For more information on Vertical Development, visit www.VerticalDev.com or call (847) 609-9540.
For more information on ShowMeTheParts, please visit www.ShowMeTheParts.com or call (847) 609-9540.