Today if you head over to aftermarket supplier, Eagle Engine’s website you will be greeted with a link to their latest online catalogue where you can instantly and easily search for the exact rebuild engine/transmission you need. This, however, was not always the case. The challenge at hand that brought Eagle Engine to partnering with Vertical Development is one that every business has at the forefront of their minds. How do we make sure our customer can select the correct part number for their application?
Eagle Engine wanted better customer service, but specifically, Eagle Engine wanted to eliminate the middleman issue in which customers were always needing to call in order to find a part number of an application and what the cost of that part was. They were searching for a more efficient way to provide their customers with the information they needed at the tip of their fingers. A simple internet search for online automotive catalogues led them to exactly where they needed to be, ShowMeTheParts.com.
Upon reaching out to Vertical Development via ShowMeTheParts.com, Eagle Engine realized they needed an application file, meaning, some way to communicate year, make, model, engine, and part number for every vehicle. This would eliminate the disorganization currently in place and allow for better customer service. Vertical Development was able to provide Eagle Engine with a file of all applications for American made cars. This file includes year, make, model, engine, and engine vin number. At this point it was clear Vertical Development was able to provide Eagle Engine with their exact needs and serve as the perfect partner. Eagle Engine took the file and added part number, description of part, and information about the part. From there, Vertical Development was able to create an ACES file. This ultimately was the starting point for Eagle Engine’s online catalogue, eagleengine.showmetheparts.com. Vertical Development created this catalogue to include not only parts, their descriptions, and clearly displayed pricing as well as a login for each individual customer.
“Eagle Engine is a perfect example of a company that utilizes services we offer to provide better service to their customers.” Jay Wright, founder of Vertical Development said.
To keep the catalog up to date, Vertical Development sends Eagle Engine a file with all of applications and part numbers in it. Eagle Engine can go into the file, adding new numbers to new applications and then send the file back to Vertical Development where they update the catalog.
Vertical Development is constantly upgrading the system to include inventory available at multiple warehouses. This will almost eliminate the need for phone calls because now customers have all of the information they need from pricing to inventory availability. Central to Eagle Engine’s business being that now all customers have the level of expectation of finding this information in the most competent manner. Top notch customer service at its finest.